“Wow, this bed is soooo comfortable.”
“Huh?,” Jill asked.
“These sheets. Feel them. These are the most comfortable sheets I’ve ever slept on.” I couldn’t stop rubbing my hand over the sheets as I lay there. (It was actually kinda weird.)
Jill and I had checked into the hotel late after the five hour drive to Tuscaloosa for her Honors College orientation in January.
I was exhausted. It was way past my bedtime (granted, that’s usually 8:30 but still).
But slipping in between the sheets, exhausted, oblivious to everything but impending sleep, suddenly these sheets interrupted my semi-catatonic state. (Did I mention how comfortable they were?)
The next morning I asked the front desk at checkout a little sheepishly, “I know this sounds crazy. But by chance do you sell your sheets?”
“Actually we do online. Here’s a postcard with the website.”
Holy moly! Was I super psyched.
Of course, as women, when we find a great product or service, we rave about it to everyone who will listen (did I ever tell you about Instacart?).
I immediately told my mom about these AMAZING SHEETS and, true to form, she surprised me with a set as a thank you following our Girls Weekend last Spring.
It’s always fun to be pleasantly surprised by the unexpected in “routine” service.
When we checked into the hotel, I was expecting a clean room and bed to get a few hours of shut eye. Little did I know that I’d be getting one of the best night’s sleep I’d had in a long while.
I constantly strive to over-deliver on my promises to clients and provide them with a pleasantly unexpected experience every time they visit our office.
Our new “fun” furnishings, including hot pink couch, is just one example. Our lobby feels more like a day spa with HGTV on the big screen and upbeat, current music playing in the background (no elevator music here my friends).
A fully stocked fridge of drinks, coffee bar, and even complimentary wine on Friday afternoons all hopefully add to the “Wow” factor of our office.
The last thing I want is for clients to feel like they’re actually stepping into a traditional law office. Boring!
What do you think? Have we succeeded in surpassing your expectations? If so, it’d be so cool if you shared your experience online so others who are searching for Florida Wills, Trusts & Estates attorneys know what to expect from us.
Kristen “Sleeping Like a Baby” Marks
P.S. Check out this cool feedback received by my assistant, Nicole, from the Probate and Guardianship Case Manager at the Okaloosa County courthouse: “You have no idea how happy your organization makes me! If half of the attorney’s offices were on top of their cases the way you are my job would be so easy! THANK YOU FOR THAT! Claire”
P.P.S. Our Women Empowered workshop last week was great and we raised almost $300 for the Pensacola Humane Society at the event. I’m looking at posting a replay of the event online. Stay tuned.