“Who the heck would want to steal OUR groceries?,” my husband asked.
“It’s all healthy sh*# and most of it is vegan. It’s not like we have ribeye steaks and a bunch of junk food in our order.”
I know. It’s weird but after months of ordering from Instacart every weekend to have our groceries delivered to our house, this order mysteriously never arrived.
Sure, I received notification that the groceries had been delivered but nary a loaf of bread or carton of eggs could be found.
I called the toll-free service customer hotline and explained my plight.
“How are you doing today?”
“Fine but my groceries were never delivered and I need you to track them down.”
“I’m sorry to hear that. Other than that, how are you doing today?”
“I’m really hungry and frustrated. I’ve been waiting two hours for my groceries to eat lunch.”
“Oh, so you’re hangry. I understand. I would be too.”
No joke, the customer service representative (who was super sweet by the way) used the word, “hangry” to describe my symptoms a la the Snickers commercial.
The Instacart representative placed me on a brief hold while she attempted to contact my assigned delivery person. After a few minutes, she came back on the line to tell me the good and the bad news.
The bad news was that the delivery person was declining her calls. Not just not answering her phone, but actually deliberately declining the calls.
The good news was that I would not be charged for that order and she would resubmit it for immediate delivery plus award me a small credit on my account.
The declining of the calls prompted my husband’s comment about why in the world would anyone want to steal our groceries.
It is perplexing for sure. But kudos to Instacart customer service for making things right for a loyal customer.
We strive at My Pink Lawyer® to get things right the first time for our clients and I think we do a very good job.
But, like all businesses, we occasionally mess up (though we certainly never steal anything from our clients!) and when we do, we always make things right immediately.
If you have questions about Florida family succession planning, Florida probate of a deceased family member’s estate, or Florida guardianships for a special needs loved one, we’d love to answer your questions. You can coordinate our schedules using our online booking app here.
In the meantime, I sit here awaiting delivery of my second grocery order so I can eat. As Andrew reminded me when I said our order was out for delivery, “I’ll believe it when I see it.”
Kristen “Hangry” Marks
