- First off, I think it would be in everyone's best interest to be separated based on their reasons to get tested. Those who have been exposed, who are experiencing symptoms, and who are just trying to get tested for the greater good of the community should not all be in one confined space less than six feet apart.
- This could be done by holding different time blocks for those with different reasons or by opening up different spaces for people to get tested based on their reasoning.
- Secondly, to cut down on the number of people waiting to get tested, I believe the appointment times should be followed.
- The staff could ask people to wait in their cars or nearby and shoot students texts whenever they are ready to be tested.
- Thirdly, I believe a lot of the issues could have been resolved if this online waiver was sent out beforehand. We were not aware this was something that needed to be signed, and I think a lot could have been avoided if it was sent out along with the appointment reminder.
- Lastly, it appeared the testing center was understaffed. I completely understand there is a great need for these essential workers across our campus and community, but limiting the number of people coming in at a time could relieve stress from these workers.
President | Beat Auburn Beat Hunger
Director of Account Management | Capstone Agency
Here was the University's canned response to her email the next day:
Thank you for your email sharing your experience at Coleman Coliseum yesterday and your recommendation for improvement. Significant changes were made and things ran much smoother today.
Again, we appreciate you sharing your recommendations and wish you all the best.
B****** B**** | Administrative
Assistant to the President
Disappointing response to say the least. You don't have to be a Marketing and PR major like my daughter to know that this is NOT how to handle a Public Relations nightmare that is the COVID testing cluster on campus.
When I first asked Jill if I could publish her email on our blog, she declined saying the University is already having bad publicity due to the growing COVID numbers. Go figure, I guess.
But after receiving the disappointing response from the President's Office, she changed her mind and hopes that by shedding more public light on the rampant COVID testing problems on campus, that significant and meaningful improvements will be swiftly made by the University.
Don't get me wrong. Our family loves the University of Alabama. That's where I met my husband 28 years ago after all. But even if you love something or someone, you cannot turn a blind eye to problems that are putting people in harm's way.
I know I'm her mom and of course biased because of it, but I think Jill's email was thoughtful and respectful (even though I know she was hopping mad when she wrote it) and offered tangible solutions for the University.
I only hope that those solutions do not fall on deaf ears of University officials.